Complaints

Is the product you have received damaged or are you not satisfied with our service? We regret this and would like to solve this for you. Here's what you can do.

1. If you have a complaint about a product (in accordance with the General Terms and Conditions) and / or other aspects of the services of It's all in a Nutshell Creations, you can submit a complaint to us by e-mail via info@itsallinanutshell.com

2. We will respond to your complaint as soon as possible, but in any case within 14 days after receipt of the complaint. If it is not yet possible to provide a substantive or definitive response, we will confirm within 14 days of receipt of the complaint and give an indication of the period within which we expect to provide a substantive or definitive response to your complaint.

3. Are you not satisfied with the handling of your complaint? Then you can submit it to the Disputes Committee via the European ODR Platform.