Frequently Asked Questions

On this page you will find all frequently asked questions about It's all in a Nutshell Creations. If your question is not listed, please email us at info@itsallinanutshell.com

How can I place an order?
Placing an order at It's all in a Nutshell Creations is very easy and fully secured. Place the products of your choice in your shopping cart. Continue to Checkout where you can enter your address details. You can create an account if you want to, but you don't have to. You can place an order with us without creating an account. In the last step, the shipping costs will be added to your order before you can checkout.

What is the delivery time?
Orders are shipped at least on Thursday and Saturday. If our work outside the webshop allows it, orders will be shipped more often. You will receive an email when the order has been shipped. Please allow up to four weeks for your order to be delivered if you live outside of The Netherlands.

How can I pay?
At It's all in a Nutshell Creations you can pay via Ideal, Bancontact, Credit Card, Paypal, or transfer in advance.

What is the bank account number of It's all in a Nutshell Creations?
If you want to transfer the amount of your order in advance, the details are:
It's all in a Nutshell Creations NL19KNAB0601453883 in Eindhoven

What are the IBAN and BIC data for payment from abroad?
The IBAN number is NL19KNAB0601453883 and the BIC number is KNABNL2H

What are the shipping costs?
It's all in a Nutshell Creations charges you the shipping costs as we pay them to PostNL. You can find our shipping rates to all international destinations HERE.

How about the warranty?
The legal warranty applies to all items that you buy at It's all in a Nutshell Creations. Legal guarantee means that a product is or must do what the consumer can reasonably expect from it.

What should I do if I have a complaint?
Is the product you have received incorrectly or are you not satisfied with our service? We regret this and would like to solve this for you. Click HERE for more information on what to do if you have a complaint.

I want to exchange a product. How can I do this?
Check your products carefully upon delivery. Keep in mind that color differences compared to the images on the website are possible. It's all in a Nutshell Creations does its utmost to keep this to a minimum, but cannot give any guarantees about this.

If the products do not meet your expectations, you have the right to withdraw from the agreement within 14 days without giving any reason. For more information about cancellations and returns, click HERE.

Where can I find information about the Privacy Statement?
Click HERE for more information.

Where can I find the general terms and conditions?
Click HERE for the general terms and conditions.

What are the company details of It's all in a Nutshell Creations?

Esther Dijkstra
Apollovlinderlaan 14
5641BK Eindhoven 

email: info@itsallinanutshell.com 

Chamber of Commerce: 65088727 

VAT: NL002430396B09 

Bank account: NL19KNAB0601453883